skip to main content
 

How can I pay my bill?

You can make payments on your Major Hospital account online through our secure payment form with any major credit card. We also accept cash and personal checks.  You may mail in payments to the address to the right or drop off your payment at our office.
 

Can I get an itemized bill?

Itemized bills are printed upon request. Contact the Patient Financial Services office at 317-421-2012 to request a copy.

 
Why did I receive separate bills from multiple providers?
During a hospital visit, multiple health care professionals may be involved in your care.  Major Hospital bills include charges for the anesthesiologist and hospital physician services, if applicable.  Examples of charges not included on the Major Hospital bill include fees for services provided by a surgeon, ER physician, radiologists, pathologist or cardiologist.  A separate bill will be sent for these services.  Please call the phone number on the bill with any questions. 
 
Has a claim been filed with my insurance?
How long will it take for me to receive a statement?
Your insurance claim is filed with your insurance company based on the information you provide to us at the time of service. Insurance claims generally take four to six weeks to process and pay. You should receive an EOB (Explanation of Benefits) from your insurance company. It will detail what was billed, what the insurance will pay, and what your remaining balance is. Shortly after, you should receive a statement from Major Hospital with the balance that is your responsibility less any amount you paid up front.
 
What is an "adjustment?"
The adjustment is a discount and refers to an amount the provider agrees not to charge. This amount is specific to each insurance company. This amount is adjusted off by the hospital, which means the patient does not owe the amount that is adjusted off of the bill.
 
Why do I have a balance when I have insurance coverage?
The balance left may be a co-pay amount, a coinsurance amount, or the amount your insurance company has applied to your deductible. There may also be times your policy does not cover the services provided. If you have a question as to why your insurance did not pay a portion of your claim, you should direct your questions to the customer service department at the insurance company.
 
Why didn’t Medicare cover my entire bill?
The balance due may be for coinsurance or deductible that is the patient’s responsibility. In addition, Medicare will not pay for certain services. To learn more about what services are covered by Medicare, please visit www.medicare.gov
 
What if I don’t understand my bill?
If you have any questions regarding a bill, the itemized list of charges, or the balance of an account, please contact our office at 317-421-2012 to speak with one of the members of our billing staff.
 
  • Hours:

    Monday - Friday:
    8:00 a.m. - 4:30 p.m.

  • Address:

    MHP/Major Hospital – Patient Financial Services
    2451 Intelliplex Drive
    Shelbyville, IN 46176

     

    Map & Directions
  • contact:

    Phone: 317-421-2012
    Fax:317-398-1851 Email us