MHP COVID-19 Update

DATE: April 2, 2020

  • TELEHEALTH/VIDEO VISIT UPDATES:
    • 382 Telehealth visits since 3/19
    • 238 MHP Family and Internal Medicine Telehealth visits since 3/19
    • 15 Washington Street Clinic Telehealth visits since 3/27
  • GENERAL UPDATES FOR THE PUBLIC:
    • When can COVID-19 patients be released to work?
      • People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:
    • If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:
      • You have had no fever for at least 72 hours (three full days of no fever without the use of medicine that reduces fevers) AND
      • other symptoms have improved (for example, your cough or shortness of breath have improved) AND
      • at least 7 days have passed since your symptoms first appeared
    • If you will be tested to determine if you are still contagious, you can leave home after these three things have happened:
      • You no longer have a fever (without the use of medicine that reduces fevers) AND
      • other symptoms have improved (for example, your cough or shortness of breath have improved) AND
      • you received two negative tests in a row, 24 hours apart. PLEASE REFER TO THE ATTACHED HANDOUT.
    • MHP PDO Disaster Assistance Fund: Major Hospital has created a PDO Disaster Assistance Fund for staff impacted by COVID-19. This is funded with donations made by MHP employees for fellow MHP staff members. If an MHP staff member becomes ill and is off work for COVID-19, he/she is eligible to receive donated paid time off from fellow staff members. Also, if a staff member incurs a reduction in hours during this crisis, he/she is also eligible to participate.
    • Cessation of Pediatric Admissions: MHP is no longer admitting pediatric patients. Any pediatric patient requiring admittance will be sent to Riley or St. Vincent until the crisis is over.
  • SUPPLY UPDATES:
    • Isolation gowns: Plymate Inc has stepped up and agreed to launder all isolation gowns that we deliver to them in the morning and have them returned to us by afternoon. If you know anyone at Plymate, please thank them as this is a tremendous help and a relief for our front-line caregivers. We also purchased our own washers/dryers to help launder isolation gowns around the clock. This will begin later today. Our sincere thanks to the MHP staff that worked hard to get this up and running in just a few hours!
    • IV tubing: We have 6’ IV tubing and plan to locate the IV pumps outside the inpatient rooms in order to preserve PPE so staff can access the pumps in the hallway.
    • Bouffant caps: Our supply is low and our resupply is unknown. Our plan is to attempt to locate reusable caps and begin laundering them along with our gowns.
    • We need empty hand sanitizer bottles. We are making our own hand sanitizer and need your empty containers in order to reuse.
    • Do you have items you would like to donate? (hand sanitizer, masks, respirators, gloves, N95, bouffant caps, D-batteries, or gowns). If so, please contact Angela Gill (agill@majorhospital.org)
    • Food Donations: Several community supporters have called to offer to donate food for our staff and physicians. Some are also doing it as a way to support those restaurants who are struggling to stay afloat while they are only open for carryout. We are extremely grateful for all the community support and selfless gestures. If you would like to find out more information, please contact Angela Gill (agill@majorhospital.org).
  • PATIENTS TREATED AT OUR RESPIRATORY CLINIC LOCATIONS:
    • Priority Care located at 30 W. Rampart Road: Treated 15 patients yesterday and 20 patients so far today. Priority Care is open 7AM-7PM Monday through Friday and 8AM-2PM on Saturdays and Sundays.
    • Washington St. Clinic located at 157 W. Washington St: The Washington St. Clinic treated 22 patients yesterday and has seen 20 patients today so far. Washington St. Clinic is open 8AM to 4:30PM Monday through Friday.
  • CALL CENTER VOLUMES:
    • 392-DOCS line had 26 phone calls yesterday.
    • Call Center volumes: 493 calls answered since Friday (does not include 392-DOCS line). Average queue hold 1 minute 52 seconds with 93% answered.
  • WANT TO CHECK IN WITH A LOVED ONE WHO IS AT MAJOR HOSPITAL?
    • Managing visitation: Indiana hospitals are strictly enforcing visitation rules. We are following the same policies. However, Major Hospital understands you still need to see and hear your loved one. That’s why we have initiated using FaceTime or Skype connectivity for patients and their family members. We have dedicated iPads that our patients can use to communicate with the outside world using our dedicated Wi-Fi access. The inpatient nursing staff is also offering family members a phone number to call in for daily updates and offering to make daily calls to the patient’s family if preferred.
  • MHP TESTING STATUS: Please understand we are only able to report numbers and results of MHP patients who had their testing ordered or performed through MHP. The Shelby County Health Department receives the positive results for ALL Shelby County residents, regardless of the location where the testing was performed. If the COVID-19 test was not ordered or performed by MHP, we are not notified of the test or the result. Consequently, our reported testing data will differ from that information available through the Indiana State Department of Health, the CDC and the Shelby County Health Department.
  • TESTING STATUS:
    • Number of available swabs/media: 340. We will continue to follow the ISDH/CDC testing protocols to determine which patients are eligible for testing.
    • The Lilly testing location has expanded its testing criteria to include essential public employees and those in the community considered vulnerable to the virus. Please visit https://www.info.lillycovid19testing.com/ for more information.
    • Both the Washington St. Clinic and Priority Care are able to test patients for COVID-19. However, both are continuing to follow the recommended ISDH testing criteria which has been expanded as of 4/1. The updated testing requirements are listed on the ISDH website.
  • MHP INPATIENT STATUS:
    • Current number of inpatients: 23
    • Current number of patients with respiratory signs/symptoms: 19 (3 patients are on a vent and 1 is on BiPap and 1 is on a trilogy device)
    • Number of available beds: 17
  • MHP EMERGENCY DEPT STATUS:
    • Number of ER patients in last 24 hours: 48
    • Number of ER patients with respiratory signs/symptoms: 18 (representing 37.5%)
    • 9 patients are in the ACC
  • RESOURCES: